LEGAL

Terms of service

Effective date: May 4, 2026

These Terms of Service (“Terms”) govern your access to and use of the website stevenpaulneville.com and any services, content, or features made available through it (collectively, the “Site”). The Site is operated by Neville Consulting LLC (“we,” “us,” or “our”), a Nevada limited liability company.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site.

1. Agreement to Terms

These Terms constitute a legally binding agreement between you (“you” or “user”) and us. They apply to all visitors, users, and others who access or use the Site. By accessing the Site, you represent that you are at least 18 years old, or the age of majority in your jurisdiction (whichever is greater), and have the legal capacity to enter into these Terms.

These Terms incorporate by reference our Privacy Policy, which describes how we handle personal information. You can read our Privacy Policy at https://stevenpaulneville.com/privacy-policy.

2. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Effective date” at the top. If we make material changes, we will provide additional notice as required by applicable law. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to changes, stop using the Site.

3. Description of Services

The Site provides:

Information about the consulting, fractional executive, and advisory services we offer
Forms allowing you to inquire about our services or book us for media engagements
Articles, content, and resources we publish from time to time
In the future, the Site may offer payment processing, downloadable digital products (such as guides, courses, or templates), user accounts and account-based features, and other services. When we add such features, your use of them will be subject to these Terms and any additional terms specifically applicable to those features.

The actual provision of consulting, fractional, advisory, or implementation services is governed by separate engagement agreements between you (or your organization) and us. The Site itself is not the contract for those services. Booking a call or submitting a form on the Site does not create a contractual relationship for services until we and you have entered into a written engagement agreement.

4. User Accounts

If we make user accounts available on the Site (now or in the future), the following terms apply when you create or use an account:

You must provide accurate, current, and complete information when registering and keep your account information up to date.
You are responsible for safeguarding your account credentials. You agree not to share your password or account access with others.
You are responsible for all activities that occur under your account, whether or not authorized by you.
You must notify us immediately of any unauthorized use of your account or any other security breach.
We reserve the right to suspend or terminate accounts that violate these Terms or that show signs of fraudulent or abusive activity.
You may delete your account at any time by contacting us at [email protected].

5. Purchases and Payments

If we offer products or services for purchase through the Site (now or in the future), the following terms apply:

5.1 Pricing and Payment

Prices for products and services are listed on the relevant page or quoted to you separately. All prices are in U.S. dollars unless otherwise specified. Prices may change without notice, but changes will not affect orders that have already been placed and confirmed.

Payments are processed through third-party payment processors, including Stripe. By making a purchase, you authorize us and our payment processors to charge your selected payment method. You agree to provide accurate, current, and complete payment information and to keep that information updated. Your interactions with payment processors are subject to their separate terms and privacy policies.

5.2 Refunds

Our refund policy depends on the product or service. Specific refund terms will be stated at the point of purchase or in the engagement agreement governing the services. In the absence of stated refund terms, no refunds are guaranteed. We will consider refund requests in good faith on a case-by-case basis.

5.3 Taxes

You are responsible for any applicable sales, use, value-added, or other taxes assessed on your purchases, except for taxes based on our net income.

6. Digital Products and Downloads

If we make downloadable digital products available (such as guides, courses, templates, ebooks, or audio/video content), the following terms apply:

Upon payment, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the digital product for your personal or internal business use only.
You may not redistribute, resell, sublicense, share, or publicly display the digital product.
You may not modify, reverse-engineer, or create derivative works from the digital product without our prior written consent.
All intellectual property rights in the digital product remain with us or our licensors.
If we discover misuse, unauthorized distribution, or violation of the license, we may revoke access without refund.

7. Acceptable Use

You agree not to use the Site or any of its features to:

Violate any applicable law or regulation
Infringe the intellectual property, privacy, or other rights of any third party
Submit false, misleading, fraudulent, or deceptive information
Distribute viruses, malware, or other malicious code
Attempt to gain unauthorized access to the Site, any account, or any system or network connected to the Site
Interfere with or disrupt the Site, our servers, or networks
Use any automated means (such as bots, scrapers, or crawlers) to access or extract data from the Site, except that we permit search engines and similar services that respect our robots.txt file
Use the Site to send unsolicited communications, spam, or promotional material
Reproduce, duplicate, copy, sell, or exploit any portion of the Site without express written permission
Engage in any conduct that restricts or inhibits any other user’s use or enjoyment of the Site

We reserve the right to investigate suspected violations and to take appropriate action, including limiting or terminating your access to the Site, without notice.

8. Intellectual Property

8.1 Our Content

All content on the Site, including but not limited to text, graphics, logos, icons, images, audio, video, software, and the overall “look and feel,” is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use our content except as expressly permitted by these Terms or with our prior written consent.

8.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal or internal business purposes. This license does not include any right to:

Resell, redistribute, or commercially exploit the Site or its content
Make derivative works from the Site or its content
Use any data mining, robots, or similar tools to extract data
Frame, mirror, or reproduce any part of the Site

8.3 User Submissions

If you submit content to the Site (for example, through forms, comments, or any future user-generated content features), you represent that you have all rights necessary to make the submission, that the submission does not violate any law or any third-party right, and that the information you provide is accurate.

You grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, display, and distribute your submissions for the purpose of operating and improving the Site and our services, and for marketing or testimonial purposes (with appropriate attribution where applicable). We will not use your business-confidential information for marketing without your consent.

8.4 Trademarks

“Steven Paul Neville,” “MPower Global,” “MPower,” “M-Power Solutions,” and “Neville Consulting” are trademarks of Neville Consulting LLC or its affiliated entities. Other trademarks displayed on the Site belong to their respective owners. You may not use any of these trademarks without our prior written consent or the consent of the respective owner.

9. Disclaimers

THE SITE AND ALL CONTENT, INFORMATION, MATERIALS, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE INFORMATION ON THE SITE IS ACCURATE, COMPLETE, RELIABLE, OR CURRENT.

Any content on the Site, including articles, blog posts, and other materials, is provided for informational purposes only and does not constitute legal, financial, accounting, tax, or professional advice. You should not act or rely on information from the Site without seeking advice from a qualified professional. The provision of any actual consulting, fractional, advisory, or implementation services is governed by separate engagement agreements, and only those agreements (not the Site) create professional advisor relationships.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL NEVILLE CONSULTING LLC, ITS AFFILIATES, OFFICERS, MEMBERS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SITE OR ITS SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US (IF ANY) IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

11. Indemnification

You agree to defend, indemnify, and hold harmless Neville Consulting LLC and its affiliates, officers, members, employees, agents, and contractors from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney’s fees and court costs) arising from:

Your use of and access to the Site
Your violation of any of these Terms
Your violation of any third-party right, including without limitation any copyright, trademark, property, or privacy right
Any claim that information or content you submitted to the Site caused damage to a third party

This indemnification obligation will survive these Terms and your use of the Site.

12. Third-Party Links and Services

The Site may contain links to third-party websites, services, or resources, including links to MPower Global (mpowerglobal.ai) and other related services. We do not control these third-party properties and are not responsible for their content, privacy practices, or terms of service. Your use of any third-party site or service is at your own risk and subject to their terms and policies, not ours.

13. Affiliated Entities and Implementation Referrals

If you engage us for consulting or fractional services, we may recommend or refer you to our affiliated entities (including MPower Global and M-Power Solutions LLC) for implementation services such as AI agent builds, automation systems, marketing services, creative production, and call center services. Any engagement with an affiliated entity is governed by a separate agreement between you and that entity.

We may receive financial benefit from referrals to affiliated entities, including but not limited to discounted pricing for our consulting clients and the underlying business value of providing one-relationship strategy-and-execution. By engaging with us, you acknowledge and consent to this affiliated-entity referral structure.

14. Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Upon termination, your right to use the Site will immediately cease.

Provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, limitation of liability, governing law, and dispute resolution.

15. Governing Law and Venue

These Terms, your use of the Site, and any disputes arising out of or relating to them will be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of laws principles. Federal law will apply where it preempts state law.

Any legal action or proceeding arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Clark County, Nevada, and you consent to the personal jurisdiction and venue of those courts.

16. Dispute Resolution

16.1 Informal Resolution

Before filing any formal claim, you agree to attempt to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we cannot resolve the dispute informally, either party may proceed with formal dispute resolution as set forth in these Terms.

16.2 Binding Arbitration

Except for claims that may properly be brought in small claims court or claims for injunctive relief related to intellectual property rights, any dispute arising out of or relating to these Terms or the Site that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Clark County, Nevada, in English, before a single arbitrator. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Each party will bear its own costs and attorney’s fees in any arbitration, except as otherwise required by applicable law or as awarded by the arbitrator.

16.3 Class Action Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. UNLESS BOTH YOU AND WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

16.4 Opt-Out

You may opt out of the binding arbitration and class action waiver provisions in this Section 16 by sending a written notice of your decision to opt out to [email protected] within thirty (30) days of first accepting these Terms. Your notice must include your name, address, the email address you use with the Site (if any), and a clear statement that you wish to opt out.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any engagement agreements between us, constitute the entire agreement between you and us regarding your use of the Site and supersede any prior agreements or communications regarding the same subject matter.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing and signed by us to be effective.

17.4 Assignment

You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

17.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except for our affiliated entities, who are intended third-party beneficiaries of Sections 9 (Disclaimers), 10 (Limitation of Liability), and 11 (Indemnification).

17.6 Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, labor disputes, internet or telecommunications failures, or pandemics.

17.7 Notice

Any notice to you under these Terms will be given by posting on the Site or by sending an email to the address associated with your account or recent contact, if any. Any notice to us must be sent to the address in Section 18 below.